Issues with Hub One Wifi

[#1]

Hi
I'm having a problem with the wifi on our router.  Most devices work without any problems.  However, we have three devices that just won't connect.  

I believe the router is using the latest firmware (which fixed the 5GHz issue)  4.7.5.1.83.8.289.1.3, and the 2.4GHz and 5GHz channels are split, but the devices won't connect to either channel

The logs in the router show repeated 'Client associated' then very quickly 'Client disassociated'.

The devices work with other APs without issues - so it seems to be a weird problem with the Hub One.  At least 2 of the devices used to connect ok until recently.

I'm out of ideas, so any help would be appreciated.

Thanks

[#2 · Accepted solution]

Hi there @Arcanum, I'm sorry about the issue connecting some of your devices to the router. If you haven't already it would be worth trying a factory reset: https://www.plus.net/help/broadband/router-user-guides/#:~:text=Use%20a%20paper%20clip%2C%20pen,now%...

Let us know how you get on and we can always take a look at replacing it if the issue persists.

[#3]

Hi Adam

Thanks for the reply.  I'll give it a go.

[#4]

Cheers @Arcanum, let us know hoe you get on.  

[#5]

Hi Adam

The factory reset seems to have done the trick. 

Thanks

[#6]

Glad to see that!

Let us know if there's anything else you'd need help with