Thanks for the update as it is getting very frustrating. Don't need this sort of stress at our age. Just to check I also disconnected the VOIP from the router just in case, but problem persists.
@Surfer have you tried connecting the router to the test socket (using a filter) by removing the master socket cover ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Unclipping the front of the OPenreach master socket and using the test socket is a standard troubleshooting test that's expected of a customer. It eliminates the possibility of the fault being the customers responsibility.
The later Mk5c faceplate also have a tendancy for a poor connection as the contacts are not gold plated any more.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
I appreciate your input, but my thoughts is that the box is the property of Openreach and not a customer access box and also not my responsibility to do checks by opening it up.
Unless you have a dual socket faceplate , in which case you will need to plug a DSL filter into the test socket and then the router cable into the filter
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Before I even got to the socket, the router start flashing orange again and internet lost! However on going to the 5C socket, there is no way I can get the front cover off. The right side of the socket is right up against the frame of the window so cannot press the clip to release the front.
