My router hasn't arrived after service upgrade

[#1]

I upgraded my existing contract a few weeks ago and was offered the new Hub Two router. My account says it was dispatched but it hasn't arrived. How do I let them know? I can't get through on the phone line and can't see where to raise a ticket. Hub One still works so it's really just an irritation.

[#2]

@SheffieldHills One of the Help Team will pick it up from here.

[#3]

@SheffieldHills sorry about that.

I've placed the order for your router and you can expect it to be dispatched on Monday. Should be with you Tuesday/Wednesday.

[#4]

Fantastic! Thanks for your help.