New FTTP 500Mbps

[#1]

Installation went  well on Friday 28th, all up and running.

However, I'm only seeing about 93Mbps when speed testing on various sites although one did hit 435Mbs.

I'm using my old Billion 7800DXL router, should I replace this or does the system take time to train?

[#2]

@MrPork 

Full Fibre does not need time to train.

Have you checked what sppeds your router is capable of?

Testing is best done using a wired connection. WiFi will top out at around 400 I believe.

Brian

[#3]

Morning.

PC is connected through Ethernet. My router does do fibre but not sure what speed.

1Gbps!

[#4]

fwiw

400 mbps ewan at best?  This router is from 2013 !

http://billion.uk.com/forum/viewtopic.php?t=3016 

Did you not get a Hub 2 from Plusnet?

[#5]

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@MrPork wrote:

... I'm only seeing about 93Mbps when speed testing on various sites

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Have you checked the speed rating printed on your ethernet cables ? (both from router to ONT, and to the PC)

"CAT5" is usually restricted to 100Mb, whereas "CAT5e" should give you 1Gb, or "CAT6" up to 10Gb.

.

[#6]

Agreed it is old junk but its good for 1Gbps, thought I did tick for new box but it never appeared!

[#7]

Cable from OpenWound box to router is CAT5e all other cables are CAT5E & CAT8.

[#8]

but its good for 1Gbps

@MrPork it might have ports that are physicallly capable of 1Gb BUT it doesnt have sufficient processing power to route >400Mb from WAN to LAN. It was fine with an FTTC connection where the WAN speed was max 80Mb but it wont cope with an FTTP connection above 400Mb

[#9]

@MrPork 

Login to your PN account and see if there are any messages regarding the router.

If none, give them a phone and ask for one - for £6.99 p&p it's worth it, even just as a backup. However, in your case you'd be able to test the connection using a different router to see if that makes a difference.

Brian

[#10]

@MrPork 

You could test whether it is your router, or the incoming fibre connection, as being the 'speed' problem,

by connecting your PC (with an ethernet cable) directly to the ONT (instead of the router),

then configure your PC's network port to use PPPoE (instead of DHCP) - and enter your Plusnet login credentials.

You should then (on that PC only) be able to perform speed tests to verify the expected 500/75Mbps full fibre speed.

If you still have speed problems doing that, then possibly there might be an issue with your PCs capabilities, or limited by something like anti-virus, etc,  or the speed test results might indicate that your full fibre has been provisioned on a lower speed tier ?.

.

[#11]

Plugged laptop directly into OpenWound box and I get approx 315Mbs.

Looks like Billion is heading for the bin!

Thanks for the help guys.

[#12]

@MrPork   -  What UPLOAD speed did you get doing the directly connected speed testing ?

While directly connected to the ONT, can you run this speed test - https://www.waveform.com/tools/bufferbloat 

and then paste the "Share Your Results:" URL (found under the test results), in to your forum reply.

.

[#13]

Novel! results attached.

[#14]

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@outcast wrote:

... paste the "Share Your Results:" URL (found under the test results), in to your forum reply.

---

I meant for you to post the results URL as a link, or as plain text, within the main body of your reply, not as an attachment.

Anyway, the .csv file indicates that your UPLOAD speed was 72Mbps which is consistent with 75Mbps upload speed associated with the 500Mbps package.

However, your download speed test of 250Mbps suggests that your laptop is incapable of making use of the 500Mbps tier that you're paying for.

Is the laptop the fastest computer you have ?, if so you'll be paying over the odds compared to say the 300Mbps package, for the capability of your home devices.

.

[#15]

Win 11 laptop with 1G ethernet.