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New Router Keeps Restarting

RoryG
Grafter
Posts: 30
Thanks: 9
Registered: ‎04-08-2016

New Router Keeps Restarting

This is a new post about an old problem. I had an issue when uploading multiple files via FTP my Hub One router would crash. @bobpullen kindly sent me a new router, however recently this has started restarting with a watchdog reset almost on a daily basis. I am led to believe the firmware on the replacement router is very old, however I don't think I can update it myself. Unfortunately I no longer have my original router otherwise I would have swapped them over.

This is becoming a real problem as the router takes about 10 minutes to restart fully. Any ideas?

06:52:38, 15 Sep. ( 27.750000) System up, firmware version: 4.7.5.1.83.8.237.2.2
06:52:23, 15 Sep. ( 13.420000) System start
06:52:23, 15 Sep. ( 13.420000) Boot reason: watchdog reset (cause: 0x2)
17:02:33, 13 Sep. ( 28.080000) System up, firmware version: 4.7.5.1.83.8.237.2.2
17:02:18, 13 Sep. ( 13.630000) System start
17:02:18, 13 Sep. ( 13.630000) Boot reason: watchdog reset (cause: 0x2)
19:52:36, 11 Sep. ( 28.010000) System up, firmware version: 4.7.5.1.83.8.237.2.2
19:52:21, 11 Sep. ( 13.200000) System start
19:52:21, 11 Sep. ( 13.200000) Boot reason: watchdog reset (cause: 0x2)
14:02:49, 10 Sep. ( 29.170000) System up, firmware version: 4.7.5.1.83.8.237.2.2
14:02:33, 10 Sep. ( 13.590000) System start
14:02:33, 10 Sep. ( 13.590000) Boot reason: watchdog reset (cause: 0x2)
18:07:36, 09 Sep. ( 28.080000) System up, firmware version: 4.7.5.1.83.8.237.2.2
18:07:21, 09 Sep. ( 13.690000) System start
18:07:21, 09 Sep. ( 13.690000) Boot reason: watchdog reset (cause: 0x2)
18:32:35, 08 Sep. ( 28.500000) System up, firmware version: 4.7.5.1.83.8.237.2.2
18:32:19, 08 Sep. ( 13.230000) System start
18:32:19, 08 Sep. ( 13.230000) Boot reason: watchdog reset (cause: 0x2)
10:32:38, 08 Sep. ( 28.090000) System up, firmware version: 4.7.5.1.83.8.237.2.2
10:32:23, 08 Sep. ( 13.410000) System start
10:32:23, 08 Sep. ( 13.410000) Boot reason: watchdog reset (cause: 0x2)
21:32:32, 07 Sep. ( 28.800000) System up, firmware version: 4.7.5.1.83.8.237.2.2
21:32:16, 07 Sep. ( 13.440000) System start
21:32:16, 07 Sep. ( 13.440000) Boot reason: watchdog reset (cause: 0x2)
4 REPLIES 4
Dan_the_Van
Hero
Posts: 3,155
Thanks: 1,573
Fixes: 90
Registered: ‎25-06-2007

Re: New Router Keeps Restarting

Hi @RoryG 

other than a replacement Hub I doubt you can bypass this error.

0x2: watchdog reset caused by kernel not responding to interrupts.

Is the error only happening with uploads still or randomly? Maybe set the upload to a slower rate.

Have you considered buying your own modem/router, either a secondhand BT Hub or a new 3rd party device from a retailer?

I believe @bobpullen is currently on holiday.

Dan

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: New Router Keeps Restarting

Hi Rory,

Could you PM me your username and hub serial number? 

I'll flag to Bob when he's back and replace it for you as a hub with firmware that old can't be updated.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
RoryG
Grafter
Posts: 30
Thanks: 9
Registered: ‎04-08-2016

Re: New Router Keeps Restarting

Hi, many thanks. Sorry for the delay, been away on holiday! PM sent

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: New Router Keeps Restarting

No worries, hope you've had a good holiday. I've just PM'd you back now Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet