New router

[#1]

I renewed my contract in December, and was promised a new router as mine is a bit old now, however I have still not received this router. How do I go about checking that this was sent out?

[#2]

Hello @Hambert

Thanks a lot for getting in touch and I'm really sorry to hear that a new router was not sent out. I've just had a quick look into the account and have sent you an email, which you can also find on a ticket here. 

Please respond to it, either via your online Member Centre, or SMS, and we'll pick it up.

If you'd like to give me a nudge on here when you've responded, I'll be more than happy to action the account myself.