Plusnet hub one

[#1]

Not sure how to go about getting that data to post it on here I’ll have to try and find a guide for it later when I’m home from work

[#2]

Have taken a screenshot of the information requested and added it to my public album not sure how or if I can add it to this thread

[#3]

Just copy & paste the text similar to...

DSL uptime:18 Days 19 Hrs 48 Mins

Data rate:5.958 Mbps / 63.027 Mbps

Maximum data rate:5.958 Mbps / 62.778 Mbps

Noise margin:6.0 / 2.8

Line attenuation:7.4 / 19.9

Signal attenuation:7.4 / 25.6

[#4]

3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 1 days, 06:27:00
6. Data rate: 5446 / 33820
7. Maximum data rate: 5742 / 39053
8. Noise margin: 6.3 / 6.0
9. Line attenuation: 28.0 / 21.1
10. Signal attenuation: 27.2 / 19.7
11. Data sent/received: 1.8 GB / 17.4 GB

[#5]

I've done some digging. When you get high latency or notice your speed is really slow, are you downloading anything? Looking at your usage on the 28th April in the evening, you've been averaging 14GB an hour, so you seem to be saturating your connection as that's generally the maximum you can get with a line speed of around 33mbps.

Running a speed test while downloading will show lower result and heavily downloading can mean latency is higher. 

If you turn all other devices off except one computer that's plugged into your router using an ethernet cable and make sure there's nothing open in the background on that computer, what speed do you get on a speed test and also what's your latency like while gaming? Is there any improvement or do you still suffer from the same issues? 

[#6]

When I’m noticing the high latency is all the time even if it’s late in the evening and anyone else is asleep there are still issues and I usually only game on console when there are no other computers being used, there is usually only one pc in use in the household working from home during the day until 5pm and in the evening a couple of mobile phones and a smart tv so 14gb an hour seems pretty high just with that

[#7]

Ah cheers for the detail.

I've generated the usage from 28th April into a graph I've attached below.

I'd ignore the year as it looks like someone our side hasn't updated the tool we use to reflect that we're now in 2022. I've raised a task (ref: INFOPS-76671) into who I believe to be the right team to look into that for me. 

If you're getting slow speeds and latency issues all the time regardless of usage, I'd like to arrange an Openreach engineer to investigate further for you through arranging an appointment. Could you drop me a reply onto ticket I've logged on your account Here again with when you'll be available for a visit.

If you can post back like before when you've responded, I'll make sure we book the engineer for you as soon as possible. 

[#8]

That's pretty much going flat out from 6pm-Midnight! 😮

Assuming the data to be accurate, something on your network is responsible for that, and I'd be very surprised if it's down to a TV and a couple of smartphones.

Edit: I know console game updates can be in the tens, sometimes hundreds of GBs. Could that be a potential culprit? 🤔

[#9]

Hello I have responded with available dates and times so hopefully can find out what’s causing the issues soon as the games i play are almost impossible if the connection isn’t stable

[#10]

@Ijmatravers  Have you given any thought to what may be causing the continuous download of over 91 GBytes? in one evening which is a crazy amount of data. It is something on your home network causing it, fixing that may help sort things. A visiting Openreach engineer will not investigate it, their task is to check the Broadband is working as far as the master socket so if that checks out OK which I suspect it will, you will still be left with your massive download problem.🙄

[#11]

Hi @ljmatravers I've booked the visit for you just now and have added an update to the ticket to confirm the details: https://www.plus.net/wizard/?p=view_question&id=224098455