Port 44158 for Helium hotspot not working

[#1]

Hi @Luke3 

Excellent, thanks for the confirmation!

Let me know if there’s anything else you’d need help with

[#2]

Hi @Gandalf

I am having the same issue on my side regarding this. Please would you be able to have a look on your side?

Thanks Alex

[#3]

Hi @alexkbambridge

From what I can see the broadband firewall is turned off via your account already.

Can you try using port forwarding?

[#4]

Hi there,

I'm also having the same issue. I just changed to plusnet and so far i've not been able to workout what to do to get my helium box setup.

[#5]

Hi Gandalf,

I'm having the issue here. Would you mind making some changes on your end so it works for me too please?

[#6]

Evening Gandalf,

Really struggling with this exact issue Luke was having.
Is there any chance you could please point me in the right direction to get it fixed.
Joined plusnet yesterday and I cannot figure it out
Thanks

[#7]

Hi @Pn6 I've just checked your account and I'm not seeing the same issue that Gandalf fixed for Luke3 so it would be best to try and set up port forwarding on your router.

[#8]

Hi Adam, I have just sent you a private message.
I have already set up a port forward on the router

[#9]

Thanks for getting back to me, just to double check have you set the port forwarding rules up for both TCP and UDP?

[#10]

Hi Luke, I'm having the same problem as gandolf in this chat, I cant seem to get port 44158 to open. Could I get the same changes to my account as you did for gandolf ? 

Thanks

[#11]

@bisto52 You have asked the wrong person to see if they can assist - only those identified as 'staff' on their avatars can do what you ask, although I would suggest you start your own topic, preferably with a little more detail.