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Returning Old Router

dfod
Newbie
Posts: 2
Registered: Friday

Returning Old Router

Hello all,

I recently received my Hub upgrade and I was wondering about a simple matter really. Do I need to send EVERYTHING that came in the box with old router or just the router itself in a Jiffy bag or similar package?

Thank you for any help. 

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 16,833
Thanks: 6,649
Fixes: 465
Registered: ‎30-07-2007

Re: Returning Old Router

@dfod details on returning routers are here https://www.plus.net/help/broadband/returns/

You only really need to return the router and psu. Cables etc can be useful to retain.

If you got your original router before 1 Feb 2024 then you don't HAVE to return it. If its still working it may be useful as a spare.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dfod
Newbie
Posts: 2
Registered: Friday

Re: Returning Old Router

Thanks very much for the information on this and confirming what I thought.