Slow broadband speed

[#1]

Hi, I am having very slow broadband speed! Is there anything I can change in settings? My download speed is 10mbps which is half it normally is

[#2]

Thanks for your post @Craigy85 and welcome to our Community Forums.

I'm really sorry to see you're having speed issues. I can see we've found a fault we need to arrange an engineer visit and one of my colleagues from our complaints team as your case handler will be back in touch with you by phone or via the ticket logged on your account Here as soon as possible to book this for you.