Using a BT Business Smart Hub 3 on plusnet FTTC or FTTP?
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Re: Using a BT Business Smart Hub 3 on plusnet FTTC or FTTP?
25-05-2024 11:00 AM
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No further forwards. I moved from FTTC to FTTP with plus recently. The router won't connect on either type of connection, you can't alter the BB username or even get that page to load properly. I am currently using the plusnet hub plugged into the ONT with 2.4ghz wifi and the BT hub connected via ethernet using the 5ghz wifi (DHCP switched off). It works but not ideal as two devices instead of one and the orange light flashes on the BT hub which could be annoying. Over summer I am going to take it to someone elses house who has BT FTTC and see if it works more fully there, at least it migh download new firmware, as the 0.74 firmware is glitchy, for eample, after setting the 5ghz network name and encryption key, it shows as "unknown" in the menu but continues to work! If I were you I'd get a TPlink for about £50 and forget about the BT business smart hub 3
Re: Using a BT Business Smart Hub 3 on plusnet FTTC or FTTP?
25-05-2024 12:46 PM
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0.74 firmware is very old and I doubt it will update unless the hub is doing the PPP connectivity.
Regardless, a newer firmware still isn't going to offer you the ability to change the PPP credentials away from their defaults.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Using a BT Business Smart Hub 3 on plusnet FTTC or FTTP?
28-07-2024 8:25 PM
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Small update, took the BT business hub 3 to someone who has BT home broadband. I didn't have time to do any testing, but connected it to their ONT, the router booted without flashing organge light, left it for a couple of hours while we went out, disconnected it, took it home, reconnected to my plusnet (by ethernet from plusnet smarthub2) and I found firmware had updated to r1.34.0-R-994210-PROD-83002 , I guess that is the latest version (Bob, do you know?) and I can now at least navigate around the router menus withour errror msg like on v 0.74, and I can see the wifi network name (went blank on v0.74). I can also see the wifi is set to wifi 6 performance and 5ghz smart channel 100 - anyone know if this is a good channel for performance? I guess it is as I see 310mbs performance over wifi on my plusnet 300mbs package on laptop and phone.
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