zyxel ex3301-t0

[#1]

Hi all after my brief journey with Quickline (their [-Censored-] by the way) they never picked up the zyxel ex330 told me I could keep it so was thinking could I put it to some use so tried it in place of the original PN hub 2 but would not connect, used the right username and password and connection type so what am I missing anyone

Peter

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

[#2]

What Plusnet product do you have ?

[#3]

Hub 2

[#4]

Yes we know that - you mentioned it in your OP.

[#5]

I meant what broadband product do you have Fibre (SoGEA) or Full fibre ?

[#6]

Full fibre 500

[#7]

Thanks.

Your WAN connection should be set to PPPoE , username is <youraccount>@plusdsl.net , password is the one you use to access the member centre (https://www.plus.net/member-centre/login)

Make sure VLAN ID is disabled or set to 0

If you still cant get it to work then post the WAN Interface screens with your settings and we'll check them

[#8]

They are, will have to set up the zyxel tomorrow

[#9]

WAN Interface screen, I think

[#10]

I'd try changing the IPv4/IPV6 mode to IPV4 only, Plusnet do not currently support IPV6.

I assume you do actually have the username field set to <youraccountname>@plusdsl.net and that you've just redacted it for the post ?

If that doesnt help then try looking at the system log, probably category WAN ( or maybe PPPoE) for a clue as to whats happening. If you need help analysing it , then export it and post it here

[#11]

Changed it to IPv4 no change going to admit defeat perhaps it's locked like some phones thanks for your help

[#12]

@discoverytdi 

Have you tried a factory reset?

Brian

[#13]

@discoverytdi if its allowing you to change the WAN parameters , particularly the username/password , then its unlikely its locked.