Further to last month's presentation of results (available here). The results of this month's Customer Support Feedback Survey have been collated.
In particular, I personally feel the following acheivements are worthy of a special mention :
Recorded Messaging at Start of Call
Evidently the effectiveness of this is much better
Was your call answered as quick as expected?
More people now say "Yes", than "No"!
How long were you waiting?
Huge decline in longer wait times
Agents' adapted approach to the call
Increase in effectiveness of this
Going forwards, we will publish the results of this survey where possible. But, a big well done to all in the CSC!
Here's the Presso! (1.3Mb, PPT)
(if you can't open this, get the viewer here!)
