I’m pleased to tell you that our network is now performing well following the upgrades carried out this week by our network team. As I posted last week, we had a hardware failure on one of our gateways which contributed heavily towards the congestion being felt by some of our customers at peak periods. This gateway has now been completely rebuilt, more central capacity has been brought online and load balancing has significantly improved the way that the network operates. You can read a full summary of the week’s network upgrades here. We are monitoring the situation very closely and will of course continue keep you updated at Service Status. Should you be experiencing any issues with your broadband please contact our support team directly on 0845 140 0080 or online via Faults Diagnostics and the Help Assistant. Anthony Anthony Vollmer CEO, Plusnet
