Richard Fletcher our COO has published the following statement:
All; Firstly, we would like to apologise again to customers affected by the leak of data from ACS Law. We can confirm that we did send unencrypted data to ACS Law. However, this was not the cause of the leak. At a later date, due to a cyber-attack on the systems of the law firm, data that it held was leaked. We are extremely angry with ACS Law for allowing this to happen. We would like to re-iterate that we have contacted all the affected customers via email. However, if you haven’t received an email from us and you have previously received a letter from ACS Law in relation to Plusnet, then please raise a ticket via our Help Assistant . As a result of the incident at ACS Law, Plusnet will be providing all affected customers with an Identity Protection Service, including internet security software, free of charge for the next 12 months. We will contact customers directly regarding this over the coming days. We are investigating how we came to be sending unencrypted data as we have robust systems for managing data. We have already ensured that this type of incident will not happen again, launched an internal enquiry and we have alerted the Information Commissioner's Office (ICO). We will work with the ICO to clarify our position. As we stated yesterday we are no longer co-operating with ACS Law over the provision of information and can confirm that we are reviewing our position in relation to these requests in general. Due to serious concerns about the integrity of the process that is being used by rights holders, we will resist efforts to share more customer details with them and those acting on their behalf until we can be sure that alleged copyright infringements have some basis and customers are treated fairly. Thanks, Fletch
If you have any questions or comments on this, please use the following forum thread: http://community.plus.net/forum/index.php/topic,85908.msg744411.html#msg744411
