Time for me to introduce myself, although some of the PlusNet Community probably already knows me from my time Moderating the Portal Forums and from my involvement firstly in Usertools and then with the PlusNet Usergroup.
I'm the newest member to the Web Portal Team (Tam has been here a day longer than me!) and am tasked with working on 'Rapid Projects' while Cam helps and concentrates on bigger projects and Tam works on usability issues and other projects.
So, what have I been doing so far? 'Portal Pete' has kept me busy since I started with getting more and more graphs on the portal, so that the customers and the world at large can see some of the same reporting that we do internally (here although they haven't all been my doing). I've also assisted in getting the Real-Time Call Statistics back on the portal (Call Stats) so that the customers can see exactly how the call centre is performing.
This has actually been a useful experience, as it's allowed me to get to grips with both the PlusNet Codebase, the QA Procedure and all the Rollout procedures... an often arduous task, particularly the first time you do it!
My current 'big' project which has taken my time recently has been re-skining the Just-The-Name (JTN) website, one of the Parbin brand's that PlusNet acquired when they purchased Metronet. Hopefully, by the time this entry goes live, we should have had our meeting to discuss the actual rolling live of this. This project has, probably, caused me more trouble than doing the setup for the rollout procedure for the portal - as there is no documentation of the way JTN works and how it's set up, I am sure I must have been annoying Baz and some of the Networks Team with all the Ad-Hoc tasks to get the information I needed!
Concurrently with the JTN Reskining, I've been looking at my first piece of major work for the portal. Instead of the Ad-Hoc tasks for the graphs, I've actually involved in a piece of cross-functional and cross-departmental work, as part of the 'PlusNet Transparency' serious of projects... this is to put our P1s (Priority) problems on the portal. This has involved me writing a PDD and participating in the discussions regarding the DDD that our BA has written. I hope this will give customers an insight in to the way PlusNet works, and it is certainly something that I (wearing a customer hat) would like to see. I can also see the comments from certain customers after we roll this live.... "Well, what about the other problems you raise... when are we going to see them?"
I'm not sure what I'll be up to after I've done the 'P1s on the Portal' project... but I think that's enough to be getting on with just now!
