1 Month and counting ......

[#1]

@ckitching
I appreciate that it is not Plusnets responsibility to do the repair but i am their customer I have no contractual relationship with BT Openreach and also no way of contacting them directly. Also I am not really sure what the legal contractual position is with Pusnet as they haven't provided me with any service for the last 22 days, in fact they are costing me money, Netflex, Tidal subscriptions etc.and the only useable alternative that I can find is GiffGaff at £7.50 per Gb we use more than 1Gb per day which is why I pay for an unlimited account from Plusnet.
The thing that gets to me with Plusnet is the lack of sympathy/support or even acknowledgement that this is wrong, they don't even apologize but use phrases like "I'm sorry you feel this way", "thanks for your patience" etc.. just veiled attempts at sounding apologetic without accepting any responsibility.
The fact that a BT engineer came out to fix the line at my property and not the main line that is down suggests to me that Plusnet are not communicating well with BT, this was on day 12 at this point Plusnet had already told me that BT were working on the fault and had set several dates for completion and had given excuses like BT need to arrange road closures, plan work, adverse weather, yet I suspect this was the first knowledge BT had of the actual fault as from this point their updates reflected the true nature of the fault.
P.S. Day 21 now and still no sign of BT Engineers or any progress with work on the fallen cable (Plusnet say BT OR have been working on this since Thur 11th and will complete on 18th) NO work has taken place to date (16th) so does anyone want a bet on what will happen when this once again comes off hold on Friday?
God knows what hassel the other 6 or 7 customers that are affected are going through, I know at least 2 of them are elderly farmers who probably rely on a phone service for lots of things.

[#2]

I'd try to get everyone affected together for a photograph with you all looking forlornly at the telegraph pole with the dangling cable - taken by the local newspaper of course!

[#3]

think yourself lucky. I am now into my seventh month of waiting for my line to be repaired. openreach are a bunch of fools, and plusnet cannot manage them properly.

[#4]

No ISP has any real clout over this bunch of fools.
I waited nearly 3 months for BTOR to cut a tree with a shared services pole in it to gain access to their junction box to install a new line.  They claimed to be waiting for the power company to grant them access (de-power the line).  My enquiries to the power company found there was no such request.  In the end the power company came out and cut the tree for me.  BTOR then completed the work.  In the post event drains-up BTOR claimed that the delay to the job had been caused by the interference of me / the power company in getting the tree cut. 
In the meantime, all that PlusNet could do was pass on (in good faith) the lies being communicated by BTOR and that was even after I had escalated the matter to the CEOs of BT PLC and BTOR.  BTOR are largely a bunch of muppets.

[#5]

Quote from: Townman

BTOR are largely a bunch of muppets.

I'd say that was an accurate analysis.

[#6]

Quote from: spoon

I'd try to get everyone affected together for a photograph with you all looking forlornly at the telegraph pole with the dangling cable - taken by the local newspaper of course!

Oh dear! You forgot the folded arms and stern faces!
Sorry OP!

[#7]

http://www.insidemoray.com/bt-charm-offensive-not-working-out-in-moray/

[#8]

Well here's hoping BT will stick to their word and you'll have a fix today.

[#9]

Nice one!
Would be good if anyone on Facebook or Twitter could share the story - or for those who are not look up the OR CEO and mail him the link!

[#10]

@Mook. Not a chance, they told Plusnet that they have been working on it since last Thursday 11th and they have not done a thing yet.

[#11]

That's shocking. I can understand a slight delay if a pole went over in the wind as all of the others in the run would need to be tested as they can't climb them until they are deemed safe. But unless I am misunderstanding is this simply down to broken drop wires?

[#12]

Mook I have done a diagram (easier than trying to explain).
I am electrical engineer myself and I would say that with a cherry picker they could have this fixed in 1/2 a day. It's not an ideal setup but has been this way for years. Even if they plan on improving the pole arrangement they could at least do a temporary repair to get us back online.
https://www.dropbox.com/s/0f9sceehsqmv7f0/BT%20Poles.png?dl=0

[#13]

There's not much to it to be fair. But as there are no junctions involved I guess it's a new run between the closest pairs of junctions. It's not as if they can get the insulating tape out for a quick fix as there may not be enough slack. But I would have assumed that was the first thing they would have tried when they first arrived on scene.

[#14]

Mook, I missed a label off my diagram, at each outer pole there is a junction. So they would need 20 odd feet of cable to go between the 2 outer poles.
A better solution would be to duct under the road but if that happens we will be waiting months, as seen in the 6 months 9 days thread.

[#15]

What is there to say apart from I'm
The fact that this hasn't been repaired in the time scale mentioned is verging on negligent. I am no OR Engineer but that looks to me to be an hours work for two guys (as there are poles to climb).
I wonder why they haven't fixed it yet, it really is incredulous.
This to me is part of OR's big issue. They have structured their business in such a manner that if an issue falls out of the remit of Engineer A he / she then has to get Engineer B to do some of the work probably only to return to complete what is not in Engineers B's remit. I appreciate you can't train all Engineers to the same level but surely it makes commercial sense that an Engineer tasked to do repair work is trained in all relevant disciplines required to repair all faults allocated to him / her.