14 day cancellation period is a total scam

[#1]

OK. Did you return the BT Hub when you left them? 1980 construction - the internal insulation isn't foil backed, do you know?

Is the current PN Hub2 not reaching the whole house, or is it crashing - you have claimed both, and there are distinct differences?

[#2]

there is only solid stone inbetween where the router is the pc it will not connect to, in total maybe 12ft max,no i didnt return the BT router but i had a booster in the bedroom,the hub 2 is not reaching the whole house but while i have had plusnet the connection has stopped twice....

[#3]

Very strange! The Hub 2 is basically the same as the BT Smart hub

I wonder if somehow its picked a different wifi channel

[#4]

I was about to say that, @MisterW 😉

@bobbarian Can you not plug the booster in while using the PN Hub2 and see if that makes a difference?

How long have you been connected to PN, and, don't take this question wrong - what is your technical knowledge like? I ask, so I know how to phrase answers.

[#5]

i've tried the booster it doesnt work,i'm not that technically minded...

[#6]

OK, I've never used boosters so I'll leave questions/answers about that to others ( @MisterW /  @Baldrick1 )?

How  long have you been with PN and what does the Broadband User name look like on the Hub?

[#7]

as i stated before since the 4th of April, i dont know what the broadband user name looks like as there isnt one?..

[#8]

Ooops, sorry, I forgot that. There is a username on the Hub management pages. Log into the Hub, and navigate to the one that looks like the picture below.

[#9]

ends in plusdsl.net.....

[#10]

They all do - what does it say before the '@' symbol?

[#11]

bobbarian

[#12]

OK - that rules out one of my ideas, then. Let me get my dinner, and if I get chance, I'll do a bit more thinking. Might not be until tomorrow though, I have visitors at around 7.30

[#13]

ok thank you for your assistance and i hope you can help me to find a way to get a reception in the back bedroom... but i still think i should have the option to cancel.

[#14]

@bobbarian 

Can you confirm that you have a fibre service? You can use your old Smarthub on your Plusnet service but as @MisterW  has explained they have the same wireless performance. If you want to try this then please advise and we can tell you how to do it. However it’s best if you can use your Hub 2.
To configure your booster you need to find the WPS button on it, if you can’t locate it then tell us the make and model number. Then all that you should need to do is press the WPS button on the left edge of the Hub 2, which will be indicated by a flashing blue light. Whilst it’s still flashing press the WPS button on the booster. Leave it a few minutes for the flashing to stop and the booster should work with the hub.

[#15]

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@bobbarian wrote:

ok thank you for your assistance and i hope you can help me to find a way to get a reception in the back bedroom... but i still think i should have the option to cancel.

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Not much more I can do until you try @Baldrick1 's suggestion above re: the booster. As regards your option to cancel, as said previously, if you are getting your Minimum Guaranteed Speed to the master socket, that is the limit of Plusnets responsibility. If you are suffering disconnections, that is a different issue, and requires further investigation, but I'd rather have more detail on that before making any suggestions.