3 month wait, engineer no show , poor service
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- 3 month wait, engineer no show , poor service
3 month wait, engineer no show , poor service
11-04-2015 12:28 PM
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So it's now 3 months since my internet was supposed to be changed over and I'm still waiting! Terrible service and im wishing I'd never swapped now, so come on plusnet what are you going to do to remedy this?!
Re: 3 month wait, engineer no show , poor service
12-04-2015 6:46 PM
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Welcome to the forums, so sad to hear of your extended tribulations.
Your particular circumstances will need explanation from PlusNet's CRT staff. However sadly BT Openreach (PlusNet's suppliers) are the only people who "touch" phone lines and the broadband services which PlusNet retail. They take a contract with you and ask BT Open reach (BTOR) to make it happen. BTOR failure to attend is legion and in some areas is a repetitive event, especially where the engineering service is delivered by sub-contractors. One area of Scotland is being backfilled by 9 BT engineers from London.
What general area are you in?
Kevin
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Re: 3 month wait, engineer no show , poor service
12-04-2015 7:11 PM
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Re: 3 month wait, engineer no show , poor service
12-04-2015 7:26 PM
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Re: 3 month wait, engineer no show , poor service
12-04-2015 8:59 PM
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So we are talking about a new BT line... Of recent times there have been a number of issues in some areas where there are no free working pairs between the local cabinet and the exchange. There has been one guy waiting 5 months for BT to find an available circuit. If I recall correctly there was one guy in a village where all of the e-side circuits (cabinet to exchange) were occupied or FUBUR. After months of BT delays and job passing, after a survey he got an install estimate of £17k - seemed like BTOR were expecting him to pay for the whole of the cable between the village and the exchange.
Seen 3 or 4 similar causes of delays in the last 6 weeks or so. As I said, one of the CRT guys will give chapter and verse sometime tomorrow (hopefully). Note if they refer to a ticket, see the link in my sig below. Will not bore you with that story just now.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 3 month wait, engineer no show , poor service
13-04-2015 8:54 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 3 month wait, engineer no show , poor service
13-04-2015 9:52 AM
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I'm still waiting (2 months now), and I am city location, new development site (well, cab has been in place for over 5 years).....
Not enough capacity, so no tele line for us...
Problem: 100 houses, BT only made available 80 connections. Sounds the norm for such an incompetent business.
Re: 3 month wait, engineer no show , poor service
13-04-2015 12:09 PM
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Is that 80 connections were spare, so 20 houses are unable to be connected?
Using a TP-Link Archer VR600 modem-router.
Re: 3 month wait, engineer no show , poor service
13-04-2015 3:28 PM
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I'm looking into this for you and I'll see what we can do.
Re: 3 month wait, engineer no show , poor service
14-04-2015 9:53 PM
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dick:quote
Re: 3 month wait, engineer no show , poor service
14-04-2015 10:52 PM
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If, as I suspect, you're moving from Cable broadband then your new (pending) FTTC connection and your current broadband are completely independent and there's nothing to stop you having both, so you may be able to delay the termination date? Also, if you are moving from cable, MACs are irrelevant by the way... If you intention is to try and keep your current Virgin phone number, it is also important that the current service isn't terminated.
Re: 3 month wait, engineer no show , poor service
15-04-2015 9:23 AM
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This third missed appointment was made a bout a month after we were forced over to talk talk, as such the new mac we had was from talk talk so this should have been the end of it, assuming that was causing any problems.
Re: 3 month wait, engineer no show , poor service
15-04-2015 2:58 PM
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We can't speed this up as it's a migration but if you need the date changing let us know.
Re: 3 month wait, engineer no show , poor service
22-07-2015 9:59 PM
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To add, have contacted talk talk and they said only the Internet was migrated as its all plus net requested, also the line rental is still being paid to bt.
Re: 3 month wait, engineer no show , poor service
23-07-2015 1:11 AM
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- 3 month wait, engineer no show , poor service