3 months of hell and fed up

[#1]

heres what the engineer has said
[internal]
Engineer Notes;
* Test and Demo with Mr Devonport
* Completed a full end to end Pair Quality test with no faults found
* Stable Sync maintained with JDSU unit
* EU reporting intermittent DCN fault. Contacted BTW from exchange for status check and suggested lift and shift to eliminate any port issues but btw advised that everything is testing ok and no lift an shift needed.
Only thing we can suggest is to book another appointment..Can't force BTW to do L&S however if port is not proved to be faulty.
Kind regards,
heres what i got off plusnet today
[Sms Message: Plusnet:
Can you please reply to this message with 3 available timeslots for an engineers visit. The available timeslots are weekdays either between 8am & 1pm or between 1pm & 6pm. If the fault is with your internal wiring or equipment you may be liable for the callout charge and/or cost of replacement hardware.]
at 5:32 PM
i tiold them only time is tomorrow as i start a new job on tuesday on 12 hour shifts 7am-7pm and i am not taking time off work when its a new job but PN told me tomorrow would not happen .... 3 months!

[#2]

heres synth loss rate over last 2 days
Customer called to query disconnections, can see has disconnected 8 times today and 5 times yesterday

[#3]

Just to ask.....  Are you currently in the Master Sockets test socket behind the removeable faceplate?  If so, this eliminates any other house wiring.

Quote from: warbleeder

heres what the engineer has said [internal] Engineer Notes; * Test and Demo with Mr Devonport * Completed a full end to end Pair Quality test with no faults found * Stable Sync maintained with JDSU unit * EU reporting intermittent DCN fault. Contacted BTW from exchange for status check and suggested lift and shift to eliminate any port issues but btw advised that everything is testing ok and no lift an shift needed.

Interesting the engineer could keep sync with their ancient modems, but it does raise the question...... maybe you have a faulty router.  Can you get access to try another. If not, PlusNet are usually happy to lend you a test unit.  If all these things fail, then its very unlikely its your wiring or equipment, and very unlikely you will be landed with a £140 charge.  your issue sounds similar to mine, dropped syncs, but engineers can find nothing wrong, despite D and E side pair swaps, remaking joints etc etc.  A lift and shift cured it, and now I get  very few sync drops, unless I manually switch off the router. The issue however did have to be forced, and my fault lasted circa around 7-8 months.  Adam was an absolute star though and managed to get things sorted eventually.
For interests sake.... Adam or Jojo,  what is BTs issue with being so reluctant to do a lift and shifts???

[#4]

I'm not sure why another engineer should be called out, The guy suggested the lift and shift but BTW says no, If you need another engineer out to tell you the same thing perhaps you could get a family member or a close friend In to your home to provide the engineer access?
Talk about hitting a brick wall below.

Quote

* EU reporting intermittent DCN fault. Contacted BTW from exchange for status check and suggested lift and shift to eliminate any port issues but btw advised that everything is testing ok and no lift an shift needed. Only thing we can suggest is to book another appointment..Can't force BTW to do L&S however if port is not proved to be faulty.

[#5]

they are sticking me out that a second engi has to come out
i told them i can only do tomorrow as my shifts and new job... not good enough for them
they told me a engineer wont even dio the exchange work untill i make a appointment...
the engineer that cam,e out on thursday was happy enough to sort out the lift and shift there and then.... BWS refused....
bnow all i get is PN running round BWS like lost sheep and giving me the same crap over and over....
last house i lived in i had same problem... afew months and afew engineers later... a new phone line gt installed to my house and a new filter box on the wall it works...
im a computer engineer for god sake and i know full well its not my gear....
3 modems (even bought one from PN to prove it)
5 micro filters
8 modem cables
no sky and phone connected
allways plugged into test socket
and before i raised it as a fault i een asked for interleaving turned on and gave that afew days.....
also when i make/get a call my broadband slows down badly.... (allways has done dispite 5 micro filters)

[#6]

BTW the engineer did get some erros back on his test and that is why he raised the idea of lift and shift....
but he did say the amount of erros is not 2 bad ... but there shouldnt be as many

[#7]

well this is pathtic they want to send a engi to the exchange to change the split card then to come to my house and cheak i have no problem...
and they WONT change the exchange card unless they can get into my property....what the hell am i paying for?
the engineer could have done this on thursday and as said before (im not taking time off work) when its a new job
and its kinda funny how i can not get to speak with a manager

[#8]

Well that's BT for you " Always 3 steps back and 1 step forward "

[#9]

Hi there,
The engineer needs to test from the premises after the work is done to prove it's working I'm afraid, that's why the visit is necessary. We also have to follow their processes during the fault, as do the engineers which is I suspect why the lift and shift was refused at the time.

[#10]

Matt this Is why the lift and shift was refused, Also why does It take two engineer call outs to get something done that could of been done In the first place?

Quote

* EU reporting intermittent DCN fault. Contacted BTW from exchange for status check and suggested lift and shift to eliminate any port issues but btw advised that everything is testing ok and no lift an shift needed.

[#11]

I suspect if a non pre-planned Lift and Shift had been done the engineer would have been able to check it out but the EU would have been left without a broadband connection to Plusnet until the routing changes caught up. The EU would likely not be best pleased if that had happened.
Following the proper procedures takes time, but everything should then be covered and properly documented.

[#12]

to be fair i wouldnt have mided waiting afew hours for it to catch up... as it has to be better than what im getting now (basicly nothing)

[#13]

heres my set-up and its now working ok it seems... also when im talking on phone it loads alot faster than before (when/if it did before)
black cable is my modem lead and white (thats connected to micro filter is my phone)

[#14]

Am I correct in assuming that the box attached to the phone connector in the wall is a wall mounted filter like this
and that you have added a second pigtail filter to double filter the phone

[#15]

Quote from: Oldjim

Am I correct in assuming

Absolutely NOT.
There are very clearly 2 BT plugs going into that unit, it's probably just a splitter.
So what is the black cable - some sort of modem lead going to the router maybe (probably OK if it's short and only 2-core). If not, it's not going to help...  
Which begs the question - why? Surely a normal router (RJ11) cable into the filter would suffice?