4 days past activation date

Destro123 · ‎03-05-2014

My phone was due to go active on 29th April and my broadband on 30th April. I've logged a question which doesn't appear to have been responded to, I've called up and was given a
recorded message telling me my service was not yet connected. Jess, the virtual assistant told me what I already knew too and it now seems there is pretty much nothing I can do but wait. The only reason I chose plusnet was because I heard they had good customer service, I'm not seeing that yet. Since other providers offer similar value I'm seriously questioning
my choice now. C'mon plusnet sort it out!!

Townman · ‎22-08-2007

Hi Destro123,
Welcome to PlusNet and to the forums. Sorry to hear of your delayed connections.
Unfortunately PN's Digital Care Team (DCT) staff are only on the forums during office hours. so there will; be no response from then until Tuesday morning. There is every possibility that the delay is down to BTOR engineering works - I'm sad to advise that many people are suffering from BTOR delays / order processing issues, so it would matter not which ISP you were with, they'd all need to contact BTOR for an update, who I do not believe to be available through a bank holiday weekend.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

All4One · ‎17-03-2013

Have you tried calling them? 0800 432 0200. Could give you some more information and get the ball rolling if there's any issue?

Destro123 · ‎03-05-2014

Thanks guys, called them up and used all my monthly minutes before I got through. I've seen a few people with the same issue lately, I guess it's an engineering issue and not plusnet then. Sadly I have to work on my patience.....bank holiday Monday too.....sheesh typical!!

TL · ‎21-04-2014

Hi,
I wouldn't bank on a speedy response or anyone at Plusnet to know what they are doing! Have a look at http://community.plus.net/forum/index.php/topic,126644.0.html
Perhaps it's time to "make a stand"? (see https://www.youtube.com/watch?v=7STM1joRsIg)?
Wishing you luck!

Pettitto · ‎26-11-2011

Hi Destro123,
I'm really sorry for the delay to your telephone and broadband orders, this is down to an automation issue on our suppliers systems. I've been in touch with them this morning and we're getting this manually progressed. I've provided further details on your ticket at http://=https://www.plus.net/wizard/?p=view_question&id=84986716