I have had issues with my telephone line since I switched to fibre optic with over 8 faults in past year, & I suffer intermittent fault with broadband. The engineer came out last week and said the issue was out side my property. I was informed PN that I would need a dig work and they would arrive on Wednesday. This caused somewhat alarm as I do not what this entails. I have both a toddler & I have landscaped garden out the front. I have also no indication as when these engineers are arriving. I called the PN customer twice yesterday and once on Tuesday. Every time they have promised the Fault time would call. They did not. I do not when the engineers will arrive, what the process will be and what they would/would not make good. I can not expect my wife to stay in all day with a toddler! I have been with PN for a long time (over 7 years) and expect a better information and am really disappointed in the lack of customer service.
As PN don't seem to provide me with information about what occurs when a dig team arrive at your home? I am assuming that open reach do a survey and then appoint contractors to do the work. Can anyone help?
