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Add a clearer Customer Trial entry warning
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Add a clearer Customer Trial entry warning
15-05-2012 12:23 PM
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Seeing quite a few posts lately of customers complaining about connection issues while being on a trial they applied for. Can you PN make it clearer at the point they request to join said trials, that it comes with a set of Fans waiting to be hit with something stinking.
FTTP 500 regrade from Tues 28th November
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Re: Add a clearer Customer Trial entry warning
15-05-2012 12:33 PM
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Hi Gus i hear what you say i am on the 80/20 trail and as such personally i realized there may be problems , unfortunately some people don't understand this , i have made comments on the trial page fluctuating speeds , but PN needs the feedback so it can sort out problems before they roll out the service fully .
i would expect people who apply for the trail would be aware enough to expect troubles with a new service
i would expect people who apply for the trail would be aware enough to expect troubles with a new service
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16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Add a clearer Customer Trial entry warning
16-05-2012 7:29 AM
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When you sign up for a trial there are T&C's you have to agree to before you can submit your application - I think people should have a pretty good idea of the potential problems from there. I suspect people either are not reading them before agreeing or they do not expect any problems and sign up thinking mostly of the benefits without considering the potential problems.
FTTC 80/20 terms and conditions
That said it would seem the 80/20 trial is hitting a lot of issues (a lot more than most would have predicted I imagine) - it really highlights the reasons for having trials rather than just going live (like some other ISPs have done).
FTTC 80/20 terms and conditions
That said it would seem the 80/20 trial is hitting a lot of issues (a lot more than most would have predicted I imagine) - it really highlights the reasons for having trials rather than just going live (like some other ISPs have done).
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