PlusNet has a practice of not answering an unexpected email. It sends it back to sender accompanied by a bunch of implausible excuses, and recommends that the sender should go through a bureaucratic minefield of possibly unfamiliar website options in order to convey her or his intended information.
Has it always been thus? Or is the take-over to blame?
Hi, I have been a memebr over 4 years now and there has never been a email option , it's always been forum, live chat, phone, Twitter, if there were one it's been long gone.
I am sorry to hear you have had difficulties in contacting us. We do not have an email support team that responds to customer queries on general services.
We can assist you with your query through this support channel.
