Any chance of knowing when I can expect to receive the service I'm paying for?

[#1]

Hi MykeUK
I've been looking into this for you.
I will make sure you get some form of ticket update today as the wait time has been very unreasonable.
Matty

[#2]

Right, it's been two months since I first opened up the ticket and nothing has been sorted. The fiasco of BT engineers was a nightmare and this isn't the first time my speed has just plummeted to a snail pace, but this is the first time nothing's been done to correct the problem. There's also a horrible crackle on the line that seems to start at every phonecall and makes it very difficult to hear the person on the other end.
The update I was promised was basically 'Openreach are still investigating, come back later' and I'm getting to the point where I don't think this problem is ever going to get sorted. Last time I spoke about leaving the response was "you'll still have the problem but with another provider" but I doubt they'd take this long to sort it out.
I'm also still waiting to see if my request to be moved down to the slower unlimited  fibre optic package with the introductory rate as way of an apology for this entire fiasco would be considered.

[#3]

Quote from: MykeUK

There's also a horrible crackle on the line that seems to start at every phonecall and makes it very difficult to hear the person on the other end.

Who is your phone provider?  Until the voice line noise issue is addressed, you will not make any progress in trying to address a broadband issue.

[#4]

Everything is with Plusnet. It's a line rental and fibre optic package I have with them.

[#5]

That makes life easier, there is only one provider and therefore no chance for a voice - broadband Ping-Pong game.
Other than the bit of the post I highlighted, are PlusNet clearly aware of the voice line noise?

[#6]

It's something I caught a few days or so ago as I never really use the phone. Much cheaper to use the free minutes up on my mobile. I originally had a lot of crackle on the line previously when I first started but a an OR engineer actually came around then and he managed to fix it up.
Openreach seem pretty sure that the problem is something they've identified on their end. Well, that's the reason they gave when they cancelled their last appointment with me on the morning they were due to arrive. According to the ticket update when they cancelled, "BB fault cancelled by eCO+. GEA failed at Voice, WLR3 found battery contact, spoke to DG and raised this way"

[#7]

Hi,
That looks like something associated with POTS and a source of audible noise.
Your comments point to an important consideration in the problem analysis process - so many people these days never use their fixed line phones, indeed many do not have a handset.  However the clear and proper operation of the POTS / voice service is essential for effective functioning of the broadband service - something which gets forgotten (or at least over looked) where the phone lines is "never used".
There would be good merit in you periodically listening to the line noise level by dialling 17070 option 2 especially when you notice particularly poor transfer speeds.
Note that after BTOR fix the POTS fault, you might need to make a special request for a DLM reset... which may be tedious as that needs a broadband engineer visit.. and your current fault will be fixed by a POTS engineer.  If BTOR were a bit more joined up and used multi-skilled staff, the POTS engineer could do their bit and at the same time do the FTTC DLM reset.
Kevin