Appalling Customer Service
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Appalling Customer Service
24-12-2016 1:01 PM
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My contract is up and I have asked them to match the offer on USwitch. Will not do so and this is the last straw. Yes they are the cheapest but I don't know from where they get their customer service figures. I suspect they make them up. Their advisor admitted that the offers are only to get new customers. So much for loyalty. Like 'jelv', I expect better service than I have received, see my post on webmail earlier this year. Any recommendations as to who is best?
Re: Appalling Customer Service
24-12-2016 3:01 PM
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The "BT" offer with the £125.00 BT reward card looks the best at the moment.
My contract expires soon so, I will just have to see what they offer.
With price of everything going-up - especially with electricity, gas, etc - 2017 is going to be a tough year!
Really do not want leave Plusnet.
Re: Appalling Customer Service
28-12-2016 12:19 PM
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Apologies for the previous issues with webmail. Just to confirm, is the only issue at the moment that we're not matching an affiliate's discount?
Re: Appalling Customer Service
28-12-2016 4:14 PM
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At the moment but the webmail problem will not go away. I was more or less told to go away and have been quite appalled at the attitude of Pusnet so called Customer service over tha past 18 months. I will probably move to BT
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