Appalling customer service

[#1]

Still no connection - any update?

[#2]

James has dropped you a few emails today regarding this and has the issue in hand, would you prefer he contact you on this thread instead?

[#3]

Thanks. Any contact is fine

[#4]

I'm just hoping things get sorted for you (and glad that ADSL 2+ is not on the horizon for me this side of Christmas!)  (I plan to get a second line, perhaps from Opal, so will have a chance of a separate line with a new connection to the house, if I can wangle it, from a different pole...  am using a Three mobile dongle on days when rain wipes out the current BT landline).

[#5]

do you really want Opel, an off shoot of T-lk T lk - sorry about the swear words

[#6]

Yes, it's the offshoot (or perhaps the TT parent) that has a flat fee of 10 (+VAT) with higher priority than TT, fixed IP, and is aimed at business so gives higher priority than for TT users. 
A year back I made enquiries elsewhere and found a member of ISP staff (Xilo) using Opal without complaint.  I will check if he's still finding it as good (was very tempting when they launched service with BB costing a fiver a month for first year).  Slight downside is a 2 year contract for the phone line rental (13+VAT) but OTOH, line installation free if BB ordered at same time (12 month contract for BB).  It would, however, also give e a suitable line for an 0800 to terminate on...
I think there would be lots of complaints if they were providing poor service, and I don't see those complaints happening.

[#7]

Eventually BT reconnected me on the 7th but at 300kb/sec.  I was told that BT had capped it until they could be certain the line was stable.  Sure enough on the 8th the cap was lifted and I was getiing. 2.2Mb/sec which is more than I had before.
I was in danger of getting excited! Just as well I didn't as this morning the connection dropped completely and is still absent.  Again I was asked to test the connection at the test socket. For me this means carting my equipment down two flights of stairs but I did.  Again no connection.
At this moment I have my mobile phone connected to the USB port to access the internet and my email.

[#8]

Hi Graham,
As per my earlier emails, I have been chasing this for you.
I'm really sorry that the previous connectivity has been shortlived.  I'll try and get some further news.
They have however, confirmed that your Fibre installation is still good for the 13th.

[#9]

Thanks James
Does Plusnet actually pay BT for this service?