At my wits end......
Well........ a bit of interesting info... After a conversation with a CS agent Friday afternoon, he mentioned for me to try another router (sigh 
). I got home, and thought OK, lets humor BT yet again. I swapped out the 2WIRE one I have, to an older Speedtouch 585V6, which I only retired due to the LAN not working properly, the ADSL side has always been faultless. It synced up fine, and when I checked the stats, I nearly fell off my chair. They were all OK, attn 45.3, Up 786 Down 6008. I though OK this will drop in a few mins, but it didnt, in fact it stayed up all night, right up until I started doing some testing.......
At 17:00 this evening, it was still up, with 17,000 FEC errors, and very few CRC, but we realised no-one had phoned us all day, so I rang the phone with my mobile. Lo and behold a few seconds after picking up the receiver sync dropped..... and all line instability returned. I disconnected phone, and rang the line again, to rule out the phone, and again sync dropped.
Switched off router for an hour or so, and then rebooted. Syncs still horrible, and phone line hissing again. As per the last BT engineers comments, I phoned the house phone a couple more times, to record the hiss on the answer phone, which recorded fine. After rebooting the router again, I have again seen the syncs are all OK again.
Uptime: 0 days, 0:08:18
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 888 / 5.995
Data Transferred (Sent/Received) [kB/MB]: 346,00 / 1,30
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 24,0 / 45,0
SN Margin (Up/Down) [dB]: 8,5 / 12,0
I think this rules out the Phone and the Router from the equation, and points to a joint problem. Issue is I suspect BT either wont have a clue, or refuse to believe us..... I think they are balking because they know whats wrong, and its going to cost them to fix, as I suspect its underground, and they may have to dig up the road, although i am not sure how they get to underground bits of line..... I have copied this whole post to my ticket.
Can anyone advise. Its not a faulty filter, as the faceplate I have is 2 weeks old fitted by the last but one BT engineer who visted, who also replaced all the wiring in the house.....
). I got home, and thought OK, lets humor BT yet again. I swapped out the 2WIRE one I have, to an older Speedtouch 585V6, which I only retired due to the LAN not working properly, the ADSL side has always been faultless. It synced up fine, and when I checked the stats, I nearly fell off my chair. They were all OK, attn 45.3, Up 786 Down 6008. I though OK this will drop in a few mins, but it didnt, in fact it stayed up all night, right up until I started doing some testing.......At 17:00 this evening, it was still up, with 17,000 FEC errors, and very few CRC, but we realised no-one had phoned us all day, so I rang the phone with my mobile. Lo and behold a few seconds after picking up the receiver sync dropped..... and all line instability returned. I disconnected phone, and rang the line again, to rule out the phone, and again sync dropped.
Switched off router for an hour or so, and then rebooted. Syncs still horrible, and phone line hissing again. As per the last BT engineers comments, I phoned the house phone a couple more times, to record the hiss on the answer phone, which recorded fine. After rebooting the router again, I have again seen the syncs are all OK again.
Uptime: 0 days, 0:08:18
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 888 / 5.995
Data Transferred (Sent/Received) [kB/MB]: 346,00 / 1,30
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 24,0 / 45,0
SN Margin (Up/Down) [dB]: 8,5 / 12,0
I think this rules out the Phone and the Router from the equation, and points to a joint problem. Issue is I suspect BT either wont have a clue, or refuse to believe us..... I think they are balking because they know whats wrong, and its going to cost them to fix, as I suspect its underground, and they may have to dig up the road, although i am not sure how they get to underground bits of line..... I have copied this whole post to my ticket.
Can anyone advise. Its not a faulty filter, as the faceplate I have is 2 weeks old fitted by the last but one BT engineer who visted, who also replaced all the wiring in the house.....
Hi penfold,
I've just confirmed that the engineer is definitely booked in for this afternoon and the agent I talked to was quite surprised at the comprehensive notes we'd put on there
- hopefully we'll see some change today and if not then we're at least in the right place to get this escalated to complex faults.
I've just confirmed that the engineer is definitely booked in for this afternoon and the agent I talked to was quite surprised at the comprehensive notes we'd put on there
- hopefully we'll see some change today and if not then we're at least in the right place to get this escalated to complex faults.
Hi Penfold,
The engineering notes confirm that a fault was discovered at the exchange. The issue was then rectified by the line being reternminated to a piece of equipment called the RAS.
So far since this work was completed (at around 16:00 yesterday) the connection has remained up so we're just going to recommend that we monitor the situation over the next couple of days to see how the connection performs.
The engineering notes confirm that a fault was discovered at the exchange. The issue was then rectified by the line being reternminated to a piece of equipment called the RAS.
So far since this work was completed (at around 16:00 yesterday) the connection has remained up so we're just going to recommend that we monitor the situation over the next couple of days to see how the connection performs.
