Awesome customer support
Plusnet Customer Services - the guy I just finished speaking to in your Support Team deserves a medal and probably some kind of staff award. Check the logs, I finished the call just after 4pm today.
I rang earlier to ask about cancelling my contract due to slow broadband speeds, and got pretty standard answers from the first guy I spoke to. I rang up again to clarify some of the stuff he said, and the second guy I spoke to was brilliant - he doubled my broadband speed by just changing a few settings, made some excellent recommendations for boosting my signal, dug a bit deeper than the last guy and found out that I may be getting fibre optic in my area in the new year (woohoo!) and even offered some recommendations so that my other half can enjoy playing Fifa without it being so laggy!
Really wish I got the guy's name, because he was a superstar.
I rang earlier to ask about cancelling my contract due to slow broadband speeds, and got pretty standard answers from the first guy I spoke to. I rang up again to clarify some of the stuff he said, and the second guy I spoke to was brilliant - he doubled my broadband speed by just changing a few settings, made some excellent recommendations for boosting my signal, dug a bit deeper than the last guy and found out that I may be getting fibre optic in my area in the new year (woohoo!) and even offered some recommendations so that my other half can enjoy playing Fifa without it being so laggy!
Really wish I got the guy's name, because he was a superstar.
Glad to see positive feedback
PN will have logs of when you called and recordings of the call so can give the appropriate CSA a pat on the back
PN will have logs of when you called and recordings of the call so can give the appropriate CSA a pat on the back
Hi there and thanks for the positive feedback,
I can tell from the notes made about the call they really went above and beyond, really good to see! I've forwarded that on to be passed to the agent's line manager asking to give them some well deserved recognition.
I can tell from the notes made about the call they really went above and beyond, really good to see! I've forwarded that on to be passed to the agent's line manager asking to give them some well deserved recognition.
