BT Wholesale upgrade
I read this notification with the usual disinterest:
Quote The change will cause a brief (up to about 60 minutes) disconnection to your service which could also affect your telephone service, you will then be able to reconnect straight away and shouldn't need to change any settings in your broadband hardware or PC.
Fair enough.
Come friday and sunday night (away for the weekend!) we are having repeated disconnection & limited/slow connectivity (sites we can access are slow, some get the header but nothing else, including plus.net), so this morning I raise a ticket to find:
Quote Your migration took place on the 21/08/2009. There is a 10 day training period before the line will be stable ast the faster speed possible so the line speed will fluctuate in the meantime.
Which is rather different to the rosey picture painted in the original notification and doesn't address the disconnection or limited connectivity issues we're having.
What other info can I provide to help here ?
I'm running a netgear router so the logs will show the reconnects, if this is helpful ?
What ping / traceroute info will be constructive here ?
I'm trying to be constructive here but may break into a rant at any second
Has anyone else experienced issues following the upgrade ?
Thanks for any help/input.
Now on the master socket - filter & router only !
Have trawled through the fault checker, was offered speed or connection issues as an option so went down the speed route for now.
BT speed checker site almost died laughing with the following 3 tests:
have been reassuringly directed straight for further checks from their end..... waiting patiently for results.
Have trawled through the fault checker, was offered speed or connection issues as an option so went down the speed route for now.
BT speed checker site almost died laughing with the following 3 tests:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 16 kbps
This test was not conclusive and further testing is required.
Please wait whilst you are redirected to undertake a second test.
This Test comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 97 kbps
This test was not conclusive and further testing is required.
This Last Test comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7000 kbps
Actual IP throughput achieved during the test was - 29 kbps
Your service was found to be performing poorly.
have been reassuringly directed straight for further checks from their end..... waiting patiently for results.
Hiya,
Ignore the throughput results - they're rubbish (ie: not true)
The sync and rofile reported is good though.
Is the connection still dropping and are your latency results still poor?
Ignore the throughput results - they're rubbish (ie: not true)
The sync and rofile reported is good though.
Is the connection still dropping and are your latency results still poor?