BT Wholesale upgrade

[#1]

Thanks - I've passed it back to BT.
Weird that a supposed fix to increase stability would cause a complete loss of connection!

[#2]

thanks.
now on dial up ...... retro !

[#3]

Hiya - They've made some further changes.  Any improvement?

[#4]

ok thanks.
unfortunately until i get home later i have no idea, can't you ping me from there and see if it has at least connected ?
dick:quote

[#5]

No, you don't appear to be.
But we need a reboot of the router first to make sure that that doesn't spark the connection into life.

[#6]

No spark forthcoming after rebooting this evening !

(This is getting a bit silly now)

[#7]

If I was you I would phone PN, 01142965188 - gets you Sheffield or 084514000080 which can go anywhere.  James will not be in again till Monday

[#8]

thanks p.p.
unfortunately my work & weekends have so far precluded me sitting at the other end of a phone for any length of time!

[#9]

c'mon..
a FAIL for reading comprehension
must try harder.

Quote

Your comment  8:04pm, Monday 7th September 2009 Now connected with reasonable speed. (Today 20:03 4598 kbps (575kB/s) 377 kbps (47.1kB/s)) Any news from BT on the issue ? Ed

Quote

................ CSC Analyst 9:47am, Thursday 10th September 2009 Dear Mr Milbourn, We have checked the progress of your fault with our supplier. At the moment this is still being investigated by their diagnostics team. We will continue to check for updates and let you know as soon as we have more information. The likely next action on this fault will be an engineer visit so we would request that you have tried an alternate router/modem in the BT test socket before an engineer is booked. We will be back in touch shortly to confirm BT's findings. Kind regards, .....................

at the moment i dont think i need and engineer.... or an alternate modem.... clearly something has changed !
i'd like to know what/who it was that screwed up.

[#10]

Ed,
Looking at our connection logs, it has been working today.
But for a connection length of 5:00 *every* time.
Can you check that you don't have an idle timeout of 5 minutes set on your router please?

[#11]

This ticket is finally closed as the connection is stable.
BT speedtest gives a good result although i've been unable to access this recently, but at the same time external speedtesters give a poor result, is there anymore debugging i can do on this kind of speed/contention issue before raising another ticket ?
(also i was unable to access 2 external ftp sites last night, the plunet one was fine..... but i was able to access them this morning from another connection)