BTOR being taken to task

[#1]

From the site linked to by ejs...
http://www.homeandwork.openreach.co.uk/Our-responsibilities/KPI_byProduct.aspx?kpi=4
BT's own figures seem to back up Sky's claim?

[#2]

There's a big difference - OFCOM set the 10 day migration period for phone line transfers which is included in those numbers.
For lines where there is no existing service (no transfer) and an engineer is appointed, the lead times for the vast majority of the country are far shorter.
If the report didn't put a spin on numbers, then I think it would be taken much more seriously by OFCOM:
More than 90% of new line installations, which require an Openreach engineer to attend, take 10 calendar days or longer. Almost one in ten installations takes longer than 30 days.
If you read through the Sky report, it's saying there were 400,000 new line installations in the last twelve months from customers 'switching to Sky'. So most of these would have been transfers and subject to the transfer period.
The other thing Sky don't include is what % of the people waiting more than 10 days were subject to delays due to Sky issues like capacity issues at the MPF.

[#3]

andy openreach will have their own performance measurements, and sky will have their's.  Just because they dont match it doesnt mean one is right and the other is wrong.
However what the sky statement does mean is that the industry is not happy like you claimed it to be.
If openreach disagree, they open to publicise their own figures and state the evidence they use to disprove sky statement.

[#4]

Quote from: AndyH

There's a big difference - OFCOM set the 10 day migration period for phone line transfers which is included in those numbers. For lines where there is no existing service (no transfer) and an engineer is appointed, the lead times for the vast majority of the country are far shorter. If the report didn't put a spin on numbers, then I think it would be taken much more seriously by OFCOM: More than 90% of new line installations, which require an Openreach engineer to attend, take 10 calendar days or longer. Almost one in ten installations takes longer than 30 days.

Re-read the statement - Sky have specifically called out new line installs rather than migrations.  No 10 day lead time involved.

[#5]

Picking a number and saying over 90% get worse than it must be a good way to make something look bad. It's similar to that recent Which report on broadband speed making everything look bad because according to that almost everyone was getting less than the headline maximum speed advertised.
Installing a satellite dish on someone's house isn't really the same as connecting a cable from someone's house back to the exchange.

Quote from: pwatson

- Openreach misses over 5002 appointments each month to install new lines for Sky customers and fails to complete a further 4,000 jobs per month.

5002 a typo for 500?

[#6]

Cut and paste error - The number should indeed be 500 (The press release has a superscript 2 next to the 500 to point to a reference)
Given that BT's own figures show that the average new line install time is 13+ days then Sky's figure of 90% taking 10+ is believable.  The quote doesn't say it's got worse, just as it also doesn't acknowledge that it has got better. 
I'm not defending Sky's approach, or the absolute accuracy of their figures, but the message they putting across seems to be borne out by stories reported on this forum and PN will (should?) have figures relating to their customer base.

[#7]

...no doubt they do, but will claim them to be commercially sensitive - would that be commercially embarrassing to BTOR?