Bring back the Known fault/Issue message on a phone call if long queues

[#1]

Just reconnected after about 50mins of my password/username failing and was on hold when calling you to find out if there was problem for the last 30mins.  Obviously with a 30min plus wait you have everyone and dog phoning, but if you had added a message saying there is a know authentication problem I wouldn't have stayed on hold.
its the little things that save hassle.

[#2]

So it wasn't just me...
Only took about 15 minutes to reconnect, but as this included rebooting my router in the dark, my synch rate has dropped, so I'll have to re-synch tomorrow in daylight.