Broadband and phone faults
Is your phone with Plusnet as well as the broadband?
Are you for real?
One of the conditions for ordering broadband from Plusnet is that you have a working telephone line. If you are expecting ADSL (which relies on passing electronic signals alone your phone line) to work when the line is so crap that it is unusable as a phone you are being very unreasonable. Once your phone line is fixed I would expect your broadband to spring in to life again without any further action*.
BT wholesale will only allow ONE open fault on your line. A broadband fault can only be raised if any voice fault is first closed. You should be insisting that Plusnet do NOT attempt to raise a broadband fault until the the problems with the piece of damp string that currently connects your house to the exchange is fixed. Only after that is corrected should broadband issues (if there are any) be addressed.
* When your broadband first comes up and you see your router syncing at normal speeds you may find speeds are slower than normal. This will be because BT will have automatically set an IP Profile to restrict your line to slower speeds in an attempt to keep it working. Speeds should return to normal within three days.
One of the conditions for ordering broadband from Plusnet is that you have a working telephone line. If you are expecting ADSL (which relies on passing electronic signals alone your phone line) to work when the line is so crap that it is unusable as a phone you are being very unreasonable. Once your phone line is fixed I would expect your broadband to spring in to life again without any further action*.
BT wholesale will only allow ONE open fault on your line. A broadband fault can only be raised if any voice fault is first closed. You should be insisting that Plusnet do NOT attempt to raise a broadband fault until the the problems with the piece of damp string that currently connects your house to the exchange is fixed. Only after that is corrected should broadband issues (if there are any) be addressed.
* When your broadband first comes up and you see your router syncing at normal speeds you may find speeds are slower than normal. This will be because BT will have automatically set an IP Profile to restrict your line to slower speeds in an attempt to keep it working. Speeds should return to normal within three days.
Hey Power to the people jelv,i think you must work for plusnet by how quick you were to defend them, and hi Stellenbosch, now i can understand your anger because it seems to me you have waited a long time for nothing to happen ,you very well might have a bad line ,but are you telling me jelv plusnet couldnt have done some thing to help Stellenbosch out , even letting him no whats going on ,i hope you get sorted real quick Stellenbosch ,and i think you will find jelv ,Stellenbosch is for real, power to the people, best wishes Brian 
It would have helped if the OP had replied to the question posed in the simple first post I made in this topic instead of the post about standing outside the PN offices with placards having tipped off the local press.
If the OP has a broadband only contract with Plusnet with the phones being through BT or another supplier, insisting Plusnet do something about the broadband would almost certainly result in the resolution being delayed.
If the OP has PN home phone as well, I do wonder if given the tone of his postings whether he has been totally focused on the broadband side when talking to the agents that be has bamboozled them to such an extent that they have lost sight of the fact that if the phone isn't working properly broadband is very likely to be affected and the phone issues should be addressed first. (If like most people the loss of the phone is a minor inconvenience if they have a mobile I can imagine him saying forget the phone I want the broadband fixed first). If that is the case it took a cool head like James to recognise the correct priorities and get the voice issues addressed first.
Quote from: jelv Is your phone with Plusnet as well as the broadband?
If the OP has a broadband only contract with Plusnet with the phones being through BT or another supplier, insisting Plusnet do something about the broadband would almost certainly result in the resolution being delayed.
If the OP has PN home phone as well, I do wonder if given the tone of his postings whether he has been totally focused on the broadband side when talking to the agents that be has bamboozled them to such an extent that they have lost sight of the fact that if the phone isn't working properly broadband is very likely to be affected and the phone issues should be addressed first. (If like most people the loss of the phone is a minor inconvenience if they have a mobile I can imagine him saying forget the phone I want the broadband fixed first). If that is the case it took a cool head like James to recognise the correct priorities and get the voice issues addressed first.
*****Personal Opinion, and not that of a Moderator*****
@Jelv
I couldn't agree more, if the OP took his head out of the sand for more than a minute and realised that the voice fault was messing with his DSL connection then he wouldn't be finding the need to waste his money on placards and travelling to Sheffield for a rather wasted trip....
Some people eh....
@Jelv
I couldn't agree more, if the OP took his head out of the sand for more than a minute and realised that the voice fault was messing with his DSL connection then he wouldn't be finding the need to waste his money on placards and travelling to Sheffield for a rather wasted trip....
Some people eh....
The last post from the OP was 10:23 am on Friday. As James was looking at getting a voice fault reported Thursday night I hope (and suspect) all may be well again - I think we may have heard more otherwise!
Quote from: Chemical @scarrabi
I can tell you now that Jelv does not work for Plusnet, he is a customer just like me, so please bear that in mind.
Any more silly nonsense going on in this thread may result in it being locked without warning.
point taken, so Rants and Raves are not for ones own opinion and frredom of speach ,and if we disagree the thread will be locked without warning ? i happen to agree with Stellenbosch and please remember if years ago if people had not protested for our rights we would still be living in the dark age , Stellenbosch used this forum to rant and rave and i can quite understand why ,what i dont understand is Any more silly nonsense going on in this thread may result in it being locked without warning. as a response
best wishes Brian
[Moderator's note by Dick (Strat) [Quote fixed ]