Cancellation policy

rathodjr · ‎08-05-2023

Canceled broadband services on phone and account closed and internet discontinued in 12 hours.
However the agent had said the services will remain live for 14 day during the notice period. But no refund made such expeditiously from the monthly charges paid.

ClaudiaG23 · ‎02-05-2023

@rathodjr

Hey, I'm sorry to hear you've left us. I've popped a ticket on to your account explaining this a little bit more. You can view this here https://www.plus.net/wizard/?p=view_question&id=233726445.

If this post resolved your issue please click the 'This fixed my problem' button

Claudia Garner
Plusnet Help Team

rathodjr · ‎08-05-2023

Tried the link and got error message:We were unable to access your ticket information. View wizard: next link says
Help Assistant
We're sorry, but you can no longer ask a question through the Help Assistant.

ClaudiaG23 · ‎02-05-2023

@rathodjr You should also be able to see my response on the email notification of the ticket as well.

If this post resolved your issue please click the 'This fixed my problem' button

Claudia Garner
Plusnet Help Team

Townman · ‎22-08-2007

@rathodjr

Your report is consistent with a failed redirection AFTER logging into the portal.

Log into the portal in another tab first, then click the link.

Logging into the portal should show an "attention" bell top right, which should indicate that you have an open question and present a link to follow.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Browni · ‎02-03-2016

There's a full stop at the end of the link in post #2 which I suspect is breaking the link.

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