This morning I've exerienced so much frustration at simply trying to move house and service, I'm ready to scream! First I tried calling the 0800 number to effect a change in our broadband service as we are moving house. I spoke with three different people who told me they needed to connect me to the department that handles moving house. On the fourth try I got someone who said he was putting me on hold, then the line went dead. I was frustrated but dutifully called back. This time I got through fairly quickly to a nice chap who took my details and then said he'd fixed it. He even suggested we drop our landline and only use our mobiles to save money, etc. although it meant a new contract but would save the £65 charge for moving to a new home. He said he'd send an email confirming this.
Fine.... then I get the email confirming it ("Your Call Plan is changing: here's what you need to know"), but with the WRONG DATE! Then I got another email ("Confirmation of Your New Contract") sent seconds (according to the headers) before the first, this one with all the WRONG ORDER DETAILS!!!
So, I called back and of course spoke to a different rep. He couldn't find the account so said he'd call back, which he did. He listened to my frustration and verified the CORRECT date on the moving order, but couldn't explain wrong date on the email. He suggested I just ignore the email with the wrong order details as his information showed it correctly. ("Question 198046467 has been updated").
Okay....now about 5 hours later, I've received yet another email ("Home Phone Estimated Completion Date") with the date left blank and a new landline phone number when I was told earlier I was dropping the landline! If this all sounds confusiing, imagine how confused WE ARE! What is going on with customer support????? This is not rocket science........
