Changes to ticket response targets (increased from 8 to 24 hours)
I'm fortunate that I don't have to contact CS more than twice a year on average because my BB connection is sooo good 
probably due to the fact I can't get speeds of more than 2-3Meg due to being so far away from the 20CN exchange, anyway the last ticket re. a usage query which I sent at 11.02pm one night was replied to at 11.19am the following day, so how good is that?
Edit > Forgot to mention the ticket was sent on Sunday the 17th February 2013
probably due to the fact I can't get speeds of more than 2-3Meg due to being so far away from the 20CN exchange, anyway the last ticket re. a usage query which I sent at 11.02pm one night was replied to at 11.19am the following day, so how good is that?
Edit > Forgot to mention the ticket was sent on Sunday the 17th February 2013
Nearly 18 months on and what has changed?
Nothing except now they won't change the target to reflect reality. See http://community.plus.net/forum/index.php/topic,129933.0.html
Nothing except now they won't change the target to reflect reality. See http://community.plus.net/forum/index.php/topic,129933.0.html
