Clarification PLEASE on LRS & 30 day notice
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Clarification PLEASE on LRS & 30 day notice
Clarification PLEASE on LRS & 30 day notice
13-07-2015 6:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We have 30 days on receipt of the email to say we plan to leave then 14 days to leave.
But if we leave early then we LOOSE MONEY as LRS in NON REFUNDABLE.
So can we phone during the 30 day period and say we are leaving when our LRS expires and NOT be subject to cancellation fees?
I.E. Phone within the 30 day notice but leave MONTHS later without being charged?
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am asking a STAFF member to clarify this.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 6:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems to be getting more and more familiar with PN, you ask a question,and constantly have to remind them, in order to get an answer.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I'm sorry are YOU a member of PN staff?
No, but I speak English which is more than sufficient to help interpret this statement for you:
"Unfortunately, it's strictly 30 days upon receipt of the email, even if LRS is in play. ". It means no.
http://community.plus.net/forum/index.php/topic,141236.msg1248180.html#msg1248180
(Link provided for I.T)
Glad to be of service.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Hairy I'm sorry are YOU a member of PN staff?
I am asking a STAFF member to clarify this.
Quote from: Empirical No, but I speak English which is more than sufficient to help interpret this statement for you:
You claim not to be yet you clearly WANT to speak for them. UNLESS YOU ARE A STAFF MEMBER PLEASE DO NOT RESPOND AGAIN.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which leaves him at the end of 12 months in a mess. He moves his phone and his broadband price rises by £2.50pm. Or he leaves completely and gets an early termination charge on both the broadband and the outstanding 6 months of line rental.
I wouldn't be too pleased if I were in that situation. It isn't really covered by the Ofcom guidance, as that was brought in before 18-month contracts existed, never mind ones that run concurrently for the first 12 months then part of one expires. I believe he has a case, just hadn't made it clear until the linked post.
Edit - Even if he joined on a bundle before the line rental contract became the same length as the associated broadband one, he is in the same position vis-à-vis the £2.50pm broadband increase, but avoids the 6 months of line rental termination fees.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Hairy DO NOT RESPOND AGAIN.
OK.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suggest that if my explanation in this thread of your contractual position is correct you use a similar sort of description. It was only your post in the other thread that made me understand. Nowhere else is the complication of the overlapping contract and non-matching expiry dates, with the price or early termination fees brought up by you.
Re: Clarification PLEASE on LRS & 30 day notice
13-07-2015 7:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
can all parties please wind your necks in. thank you.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Clarification PLEASE on LRS & 30 day notice
29-07-2015 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Clarification PLEASE on LRS & 30 day notice
29-07-2015 1:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Clarification PLEASE on LRS & 30 day notice
29-07-2015 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Clarification PLEASE on LRS & 30 day notice