Coming back to PlusNet at last!
Thanks Linn, read and noted; I wasn't actually expecting any action/reaction from PN staff at this stage. 
(And I do now have a card on there in case it fails again.)
(And I do now have a card on there in case it fails again.)
OK, so here's the message I got today:
This is clearly nonsense. and is exactly what happened to my initial payment.
All my other DD's work fine.
(The ticket mentioned by Linn by the way merely confirmed that it appeared to be set up OK from the PN end and ready to be requested)
I have raised a ticket regarding this, number 82440192, though it also told me the response time is currently around 36 hours so I hope my service isn't impacted while this works its way up the queue.
Quote Unfortunately, we've not received the regular Direct Debit payment for your Plusnet account. This was due on 28/02/2014.
.......................
Why has this happened?
----------------------
Your Direct Debit payment failed because of the following:
The bank/building society doesn't recognise the instruction setup to pay the Direct Debit.
This is clearly nonsense. and is exactly what happened to my initial payment.
All my other DD's work fine.
(The ticket mentioned by Linn by the way merely confirmed that it appeared to be set up OK from the PN end and ready to be requested)
I have raised a ticket regarding this, number 82440192, though it also told me the response time is currently around 36 hours so I hope my service isn't impacted while this works its way up the queue.
Interestingly I just spoke to my bank.
They say that a DD was set up by PlusNet on 30th January.
It was then cancelled (by PlusNet) on 31st January! No payments had been requested.
The reference of the DD set up is DIFFERENT to that which is being used to request payment (as noted in your emails to me).
I will add this information to my ticket shortly - no doubt delaying it even more.
I seem to be acting as bug-tester for the DD system.
They say that a DD was set up by PlusNet on 30th January.
It was then cancelled (by PlusNet) on 31st January! No payments had been requested.
The reference of the DD set up is DIFFERENT to that which is being used to request payment (as noted in your emails to me).
I will add this information to my ticket shortly - no doubt delaying it even more.
I seem to be acting as bug-tester for the DD system.
Thanks Linn, I have a suspicion that it all somehow relates to reactivating payments on an old PN account where the DD was previously used some years ago (without problems I might add).
Remember, I'm still working OK, so people with service-impacting problems need attention first.
Remember, I'm still working OK, so people with service-impacting problems need attention first.
Thanks Linn, I've paid by card and "updated" my DD details. They are obviously the same as before, but maybe that will trigger a "refresh" in your systems?
As a note (also mentioned in my ticket) I was unable to do anything on my account (such as change the DD
) while the bill was outstanding. That really is a DUMB bit of system design that I suggest you feed back to the designers.
It's fine to get a reminder, but there should then be a bypass to conduct normal activity, it's totally unreasonable and unjustified to have a "hard block" IMHO.
As a note (also mentioned in my ticket) I was unable to do anything on my account (such as change the DD
) while the bill was outstanding. That really is a DUMB bit of system design that I suggest you feed back to the designers.It's fine to get a reminder, but there should then be a bypass to conduct normal activity, it's totally unreasonable and unjustified to have a "hard block" IMHO.
Quote from: HPsauce Interestingly I just spoke to my bank.
They say that a DD was set up by PlusNet on 30th January.
It was then cancelled (by PlusNet) on 31st January! No payments had been requested.
The reference of the DD set up is DIFFERENT to that which is being used to request payment (as noted in your emails to me).
I will add this information to my ticket shortly - no doubt delaying it even more.
I seem to be acting as bug-tester for the DD system.
This is basically one of the things that happened to me, as I mentioned before.
It really is about time PN resolved their Payment System for once & for all!!
I'll ensure that is fed back for you. I have cancelled the DD instructions that we had to allow you to update your account with the "new" instructions. At your earliest convenience give it another go and update them on the member centre 
OK Linn, I've been in now and updated it yet again!
Let's hope that finally this works OK. I've had the following message in an email, which I NEVER saw previously:
Maybe we're getting somewhere and beating the DD system into submission at last.
Let's hope that finally this works OK. I've had the following message in an email, which I NEVER saw previously:
Quote * Important: Confirmation that your Direct Debit has been submitted to your bank, pending activation. *
Maybe we're getting somewhere and beating the DD system into submission at last.