Complaint to BTO

[#1]

I thought it was clear from the First Name left in - apologies if there are multiple Andy's
Normally we flag up the removed name

[#2]

Sorry for the late update guys.
The feedback has been passed on glloyd don't worry.
I'm relieved that this has been resolved for you, as you have been very unfortunate with your fault.
Matty

[#3]

Can we have another picture of the garden? it looked quite pretty last time 

[#4]

That was only a small part of my front garden the rest is round the side of the house and is very pretty in the summer but unfortunately the frost has done a bit of damage.