Customer Service Isn't Always So Poor Though

[#1]

Haven't had cause to use CS much  but needed to call when things went wrong after a power cut and some power ups and downs. Phone answered in a few minutes and CS rep quickly diagnosed that the router had done a factory reset probably as a result of being interrupted several times as it was restarting. Talked me through reentering my details, got back online and arranged to send out a new modem/router foc in case my relatively old one was poorly. I know there are lots of complaints about CS but it worked fine for me.

[#2]

Cheers for posting about the experience you've had, that's good to see

(I think I've found the adviser you spoke to and I've passed this on to him as I'm sure he'll be happy to see this)