Plusnet offer unlimited BB on all their products and prices for new subscribers are very good so thought I would upgrade to unlimited. After holding onto the phone for some time listening to very loud music I spoke to a lovely lady who informed me that I could upgrade and the cost would be £6.50 for BB upgrade. Obviously I said to go ahead and process it. She asked me to hold while I did this and after a couple of minutes advised me that because our local exchange had changed from Market 2/3 to market 1 the price was not £14.99.
As I seldom exceed the current 10Gb and if I do, the cost is £5, it is better for me to stay on the 10GB package as £6.49 + £5 is cheaper for me than the £14.99 cost. The speed from our local exchange on average is about 5mbpp on a good day which is why we don't download films etc.
The question is how can Plusnet offer Unlimited BB to others who have a market 1 exchange for £2.99 because they are new customers yet old customers are being penalised for being loyal? If the upgrade cost me an additional £5 I would upgrade! Very disappointed but not overly worried as will be looking elsewhere!
