Hello,
I’m afraid that your recent communication is not accurate and misleading in my view.
The text and graphic imply that for each successful recommendation, the customer `can save` up to £5.50.
But what you actually mean is
The discount that you get each month depends on the product that the person you recommend signs up for.
For Plusnet Value* and Extra broadband you'll get 50p off your bill every month that they are with us.
For Plusnet Value Fibre broadband you'll get 50p off your bill every month that they are with us. If they take Plusnet Extra Fibre broadband you'll get 75p off each month.
You'll also get extra discounts if they take our one of our Home Phone packages.
You can see the discount values for all of our products on this page.
There's no limit to the discount that we'll give you - the more people that join because of your recommendation the more money you'll save. We'll even start paying you if you recommend enough people.
So the advert should be reworded removing the following text “For each successful recommendation”
As it could be read that for each successful recommendation the customer will receive a discount of £5.50 and this is clearly not the case!
