Disgusting.
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- Disgusting.
Disgusting.
08-09-2015 12:19 PM
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Checked a few online reviews this morning and got worried due to the high number of recent scathing reviews. On further inspection most appear to be replied to with hollow platitudes from a Plusnet representative.
I went for an online chat with Andrew to check my order, and one has not been placed. Fee has been taken, but no order placed.
Am told that I cannot chat online to orders/provisions and need to ring them. I cannot ring as I have no money on my phone to be able to do this, and am having to use extortionate mobile BB via a dongle to even get in touch with plusnet.
I have been told that I may get a phone call, but most likely an email.
I have no Broadband or phone, no order placed and no router.
This is absolutely disgusting and a business model that whilst it may be profitable is certainly not fit for purpose.
Every single person I get the chance to tell I am going to warn off Plusnet.
Re: Disgusting.
08-09-2015 1:08 PM
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I found from my recent move that their online ordering system doesn't work correctly, and hasn't for ages according to reviews, so I rang them at each stage and spoke to someone who sorted things out immediately. Yes, their IT leaves much to be desired but I'd happily recommend them with the proviso they ring to confirm everything they do online has happened.
As your father organised it all surely he should be contacting them anyway and I would guess he has a working phone?
Re: Disgusting.
08-09-2015 2:40 PM
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Quote from: b1ggles Hardly their fault you won't ring them.
It is fully their fault they took payment before placing order, the order should be successfully placed before they take payment, and if it's their ordering system that isnt fit for purpose then they should invest in something that works
Re: Disgusting.
08-09-2015 4:03 PM
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Quote from: b1ggles Hardly their fault you won't ring them.
I certainly wouldn't attribute the blame to the customer on this one. Our systems haven't placed an order.
I'm really sorry for the hassle caused here. I'll get your order placed for you shortly.
Matty
Re: Disgusting.
10-09-2015 5:49 PM
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Both yourself and Andrew on live chat have been most helpful, I feel sorry for you both having to take flak for things that are not your fault.
Re: Disgusting.
10-09-2015 6:04 PM
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Re: Disgusting.
22-09-2015 8:34 AM
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I've not received my router however, is this a problem?
Re: Disgusting.
22-09-2015 8:43 AM
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free to call from mobiles & landlines
Re: Disgusting.
22-09-2015 10:52 AM
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Re: Disgusting.
22-09-2015 1:25 PM
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Re: Disgusting.
24-09-2015 12:20 PM
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I have had two text messages one telling me that my phone is working and one saying that my BB is as well, that is excellent news. Well it is apart from the fact that I don't have either a phone line or a router, but they may turn up in teh next 40 minutes.
Re: Disgusting.
24-09-2015 12:47 PM
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However your phone line should now be working and I will be refunding your new line install fee as our suppliers seem to have decided at the last minute that you don't need an appointment (Despite the fact that we requested an appointment on the order :-\)
I apologise that we weren't able to notify you.
As soon as your router arrives, you should be able to get online.
Re: Disgusting.
24-09-2015 12:48 PM
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That was the point of the order with you guys, I am in a multiple occupancy house and there is not an active phone line in any of the rooms.
That is why I specifically ordered a new phone line, as one needs installing.
Re: Disgusting.
24-09-2015 1:26 PM
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Re: Disgusting.
24-09-2015 1:33 PM
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