Well, the Openreach engineer did turn up on the Sat and was very thorough, replacing some connections into the main grey BT box outside the property, and for a while everything was great - then a couple of days later it all started again. It started to get slower and slower, and now we are back in the same old boat of connection dropping approx 5 times an hour. there's no point phoning PN again, I tried doing this in the week and after getting shouted at by my boss for being on the phone so long - I was on hold for 17 mins cut off (as usual) and then on hold for 13 mins when my boss basically gave me the choice - phone PN or stay in a job - I gave up with PN. their adverts are great - UK call centre, we care, blah blah - the truth seems to be anything but. Once I have finished my next assignment at work, as it means travelling, I will get my MAc code and go back to BT. This has been a nightmare from beginning to end - if you are reading this and havent switched yet, then DO NOT switch to Plus Net, you will be forever sorry and your family wil hate you for it.
