Engineer No Show

[#1]

Ok had engineer booked between 8-1 for today  hasn't bothered to turn up  no point ranting on, not gonna make the engineer turn up .

[#2]

Hi, guessing the engineer still hasn't attended? Really sorry if so, just checked on the fault and it's looking like we need to book another appointment - though it'd definitely help the fault if you could complete a TAP3 speed test on the bt speed tester (http://speedtest.btwholesale.com) if possible.
Please let us know when you'd be available for another engineer, and really sorry to be asking so soon after a previously booked appointment hasn't happened.

[#3]

hi its ok not your fault   i have ran another test  ran a further diagnostics test  and bit less than yesterday ,   wednesday  would fine  8-1  if thats ok  

[#4]

Ok second engineer booked for today  8-1  hasn't bothered to show up again,  please don't  bother to book another one all this is doing is wasting my time and yours,  i will just leave it and see what it's like in the new year and it may well put itself right by then hopefully.

[#5]

Cheers for the update and really sorry about the further missed visit.

[#6]

no problem

[#7]

Is BTOR  engineer no show compensation - which i understand PN receives from BTOR - applicable here?

[#8]

This is only going to get worse. BTO are offering experienced engineers redundancy only to be replaced by cheaper less experienced engineers and agency staff.
 

[#9]

Currently awating a BT openreach visit which was booked about 10 or 12 days ago. 17 mins left for them to turn up. Called PN at 4:15 and told all was well when they checked system. It was booked so far in advance so i could get the time off work. 16 mins now what's the bets.