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Everything's falling apart round here
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- Everything's falling apart round here
Everything's falling apart round here
04-02-2010 4:38 PM
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I didn't want to upgrade partway through a month and end up paying extra, so I waited until my bill date was just passed and upgraded.
On the last page it then tells me that the product upgrade will happen on the next bill date.
Raise ticket, request it to just happen as soon as possible.
Seriously? This will only work at the exact moment a billing date rolls over?!
Never before has a company wanted to wait a month before they took my money!
--------------
On a separate note, I tried posting (after trying to preview which didn't work, just gave me a preview box with 'Previewing...' in it), it asked me to reenter my login details, then gave me the edit screen for a new thread completely cleared out with this message:
And now...
What the...
On the last page it then tells me that the product upgrade will happen on the next bill date.
Raise ticket, request it to just happen as soon as possible.
Quote Unfortunately we are unable to bring this date foreward as this would cause problems within the account
Seriously? This will only work at the exact moment a billing date rolls over?!
Never before has a company wanted to wait a month before they took my money!
--------------
On a separate note, I tried posting (after trying to preview which didn't work, just gave me a preview box with 'Previewing...' in it), it asked me to reenter my login details, then gave me the edit screen for a new thread completely cleared out with this message:
Quote Your session timed out while posting. Please try to re-submit your message.
No subject was filled in.
The message body was left empty.
And now...
Quote An Error Has Occurred!
You already submitted this post! You might have accidently double clicked, or tried to refresh.
What the...
5 REPLIES 5
Re: Everything's falling apart round here
08-02-2010 9:26 AM
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Hi there,
I've done the account change for you now.
Regarding the posting issues, is that still happening (I saw some strangeness on Friday but no-one else could replicate it so I assumed it was a local issue)?
I've done the account change for you now.
Regarding the posting issues, is that still happening (I saw some strangeness on Friday but no-one else could replicate it so I assumed it was a local issue)?
Re: Everything's falling apart round here
09-02-2010 2:23 PM
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Thanks for that, the staff on this forum do seem much more capable than the ones I encounter on the helpdesk.
Not sure about the posting situation now, here goes nothing...
Not sure about the posting situation now, here goes nothing...
Re: Everything's falling apart round here
09-02-2010 8:45 PM
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Moving account types on a day other than the billing date can cause billing issues on some account types (which is why we have a policy of changing products only on the billing date). However in your case it was fine to do this.
Re: Everything's falling apart round here
24-12-2010 8:54 AM
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Would changing product unset a data transfer usage limit?!
Re: Everything's falling apart round here
24-12-2010 10:17 AM
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Yes, it does do though it can also change your billing date and thus offset things that way as well unfortunately.
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