Failed DLINK wireless router
I have been a Plusnet customer for just inder 2 years now and until this recent episode very satisffied. I thought that other may be interested in my recent issue.
On Dec 16th my DLINK wireless router decided it had had enough and gave up on me. As a first port of call I logged a ticket with Support to see if the router was still under warranty. Surprise Surprise the answer came back NO. After speaking to a colleague at work he told me to look at the warranty details on the DLINK website, there to my surprise I found that the wireless router had a 11 year warranty by DLINK if bought before 2009 and 2 years if bought after.
I advised Support of this and still they would not replace the router, other than by me either signing up for a NEW 12 month contract or by me forging a invoice to send to DLINK.
Luckily enough DLINK are far more accomodating and have replace Free of Charge my failed router.
So I guess the moral of this story is dont waste your time with CSC support go direct to DLINK and you may get things sorted out
On Dec 16th my DLINK wireless router decided it had had enough and gave up on me. As a first port of call I logged a ticket with Support to see if the router was still under warranty. Surprise Surprise the answer came back NO. After speaking to a colleague at work he told me to look at the warranty details on the DLINK website, there to my surprise I found that the wireless router had a 11 year warranty by DLINK if bought before 2009 and 2 years if bought after.
I advised Support of this and still they would not replace the router, other than by me either signing up for a NEW 12 month contract or by me forging a invoice to send to DLINK.
Luckily enough DLINK are far more accomodating and have replace Free of Charge my failed router.
So I guess the moral of this story is dont waste your time with CSC support go direct to DLINK and you may get things sorted out