Failed switch to PlusNet and fed up....

[#1]

Nope, yours is fibre - completely different.

[#2]

I've gone ahead and uncapped that for you and slapped the wrist of the person that placed the order 
I hope all is well with you

[#3]

Looks better today.
Thanks again Matty
Great service.

[#4]

No worries
Sorry I didn't get the chance to respond to your PM. I think you are probably getting the best out of your connection in terms of latency at the moment.

[#5]

Have a small webserver running, NOW TV streaming,  lad always on facetime to his girlfriend, and I still own on Call of Duty with no lag issues.
Happy days.
Who needs fibre! 

[#6]

I think someone at Plusnet hates me. 
I have just had a text about my next payment that will be taken by direct debit, and thinking it was really high, I logged in to take a look.
Looks I am to be charged £15.99 for line rental, although when I signed up, I opted and have already paid the years line rental charge up front....
 
Matty, please take a look, find the person responsible for my order and slap him with a very wet fish.
Thanks.

[#7]

So this new provisioning system clearly can't cope with poorly trained agents 
Anyway, I'm glad your speed issue has been resolved.

[#8]

LRS probably just needs someone to manually 'press the button' because your mixed up provision probably left poor old PN's billing systems without a clue. You'll have to wait for the DD to clear before any refunds get processed though so it could be 5 working days before you see your £15.99 back in your pocket!

[#9]

Truly sorry about this @Chippy. I 'll get this sorted out, and send you a PM.

[#10]

@MattyC,
This place: http://www.ecclesallfisheries.co.uk/ is only 10-15 minutes away from you if you need supplies for @ChippyDSL's request. 

[#11]

It also may be on the same street that I live on 
(Eccy Road is massive so I don't mind saying that)