Failure to provide broadband for new build property

[#1]

Hi Tony,
The official notification on your account can be found on service notice reference SN156769823, created on your account automatically on the 18th when I put the refund through. In order to see that just visit contactus.plus.net and view all closed tickets on your account.
The reason it's not appeared in your account yet is as I mentioned here when I confirmed the refund (and again in reply to you above) - it can take up to 10 working days for a refund to a direct debit on your account.
Hope that reassures you.

[#2]

If the only money taken has been in accordance with the Invoices (whether they were correct or not) then I see no justification for Adam suggesting that you needed to produce Bank statements. In fact I'd go as far as saying that's an absolute cheek!
In any event, it sounds as though the incorrect invoicing has been resolved, judging by Matt's response.

[#3]

Yes, the request for copies of bank statements did appear to be rather out of order. I just could not understand why it was being done.
I really do hope that PN will invoice me for items already paid for in April. It just that what they have done for the last two months, even after I have specifically not to include the call charges on the invoice before it was issued (call charges they agree should not be on the invoice).
It appears that the certain systems for invoicing customers at PN are out of control.
Well, I will just keep my fingers crossed as Pn agents seem helpless at ensuring that over charges do not take place.
Still a bit shocked at being asked to provide copies bank statements - no apology for that request yet, so perhaps PN feel it is normal practice.
Tony

[#4]

Thank you, my refund has arrived in my bank account.
Not yet had my invoice for April _ I wonder if PN will be overcharging my for the third month running?
Tony

[#5]

Quote

I wonder if PN will be overcharging my for the third month running?

Give me a shout if there are any problems with billing that you want me to look at.
Adam

[#6]

Hi Tony, I can see the bill's been generated and is now in the process of being taken, hope everything is alright?